Posted by
smithurmann on Wednesday, September 10, 2008 1:55:27 PM
CAN WE TALK? Increasingly when it comes to pleasant and productive social phone conversations, the answer is no.
Flashback to pre-cellphone, pre-answering-machine,
pre-call-waiting,pre-email days. You want to plan an event, swap
information, or just say hello, with a friend or social acquaintance.
You intended conversation partner (hereafter 'target') at home on his
only phone, which is hard-wired to the phone network. If you reached
him and he was free to talk you maybe made that date, learned
something, got reacquainted or whatever. And heard each other clearly
all the while! If you got a busy signal or no answer you just tried
later. Alas, new echnologies designed to aid communication have
actually interfered with this simple and productive scenario.
#1 Answering machines: The first in series of communication
impediments, the answering machine may actually save the day (see
later).
#2 Call waiting. It is really annoying to finally get hold of someone
only to have them cut out to take a call-waiting call. And the second
caller might prefer to just get a busy signal and try later than hear
"I'm on another call, can you hang on?"
#3 Email. While great for broadcasting information, it has had the
effect of discouraging actual conversation. It's so easy just to shoot
some text down the line and obligate the target. A call is a courtesy
that is especially appropriate when you are
* asking a favor
* requesting information
* making or breaking a social engagement, or
* bringing up a matter which requires some discussion.
#4 Cell phones. A great convenience for calling when away from you
regular phone, or connecting with someone where a rendezvous has gone
awry. But cells present us several impediments to best social
communication. The worst situation is when people you usually converse
with on the phone no longer have a home landline. So one does not know
whether, when they answer, they are at home or out and about and quite
possibly not well situated to having that social conversation you were
seeking. Or assuming some physical risk by
talking at all, such as when driving. The effect is often a greater
reluctance to call, thus diminishing further social communication.
Suggestions:
>Even if you have cell, maintain a real landline phone at home, and
encourage people to try that first. And take comfort in that when you
dial 911 you will get the local fire or police, not a state trooper!
And if you have moved from another state, get a local cell phone number
so your callers have to call long distance.
>Take a pass on call waiting.
>Make your calls from your landline as a first option.
>If your intended conversation partner also has a real (landline) phone, try that number first.
>Before sending that email on a strictly non-urgent social item or
something that needs discussion, consider actually calling your target
when it is quite possible that you can reach them. The quality of the
exchange will likely be both more informative and enjoyable. And you
might be able to "close the deal" in that conversation rather than in
several back and forth emails.
>If your target is not home and you have something useful to say
that can't wait too long (like "there's a party tonight at...") the
message you leave on their answering machine will probably easier to
retrieve and more fulsome that your email text. And no spell check is
necessary!
>If you want to weed out telemarketers or other undesirable calls,
get caller ID rather than screen via the answering machine, which
practice is moderately rude to callers from whom you do want to hear.
>Set your answering machine to kick in after enough rings to have a
change to pick up first (unless caller id has spotted an unwanted
caller, of course).
Happy conversing!
Thurman
P.S. Oh, yes. My home phone number is 781-388-9386. Call me anytime!